Lauren has been an employee of William S. Hein & Co., Inc. for more than 25 years. Throughout her tenure, she has worked in various departments, developing a broad range of skills and a deep knowledge of HeinOnline. Today, she serves as the Manager of Marketing and Support, overseeing HeinOnline’s marketing efforts and customer support team. Lauren’s blog posts focus on helpful tips, tricks, and practical ways to make the most of HeinOnline’s tools and features. She also enjoys writing about topics close to her heart, including social issues, pop culture, sports, and true crime.